Return Policy

We stand behind the quality of our water filtration systems and want every customer to feel confident in their purchase.

30-Day Money-Back Guarantee

If your system arrives damaged or defective, we offer a full money-back guarantee. Simply contact us within 30 days of delivery and provide:

- A photo or video clearly showing the issue

- Your original order number

Once confirmed, we’ll issue a full refund to your original payment method.

Eligibility for Returns

To qualify for a return:

- The system must be unused and in original packaging (unless it arrived damaged)

- Requests must be submitted within 30 days of receiving your order

How to Start a Return

Please email us at info@purexp.com with your order number and evidence of the issue. Our support team will respond within 1 business day.